Privacy policy | Nexa Webdesign

Last updated: 2 October 2026

This privacy policy explains what personal information Nexa Webdesign CC collects when you use this website or our services, how we use it, and the choices you have. It should be read together with our POPI Act notice, which sets out our obligations under South African law in more detail.

Information we collect

Information you give us: when you fill in a form on this website, email us, or become a client, we collect your name, email address, telephone number, company name and the details of your request.
Information collected automatically: our web server records the IP address, browser type, pages visited and time of visit for every request. This is used for security and to understand how the site is used. This website does not use advertising trackers.
Information we hold for clients: if you host a website or mailbox with us, or subscribe to the Nexa Mail Archive, we store that content on our servers on your behalf. We do not read, analyse or share it except as needed to provide the service, to investigate a fault or abuse, or where the law requires.

How we use it

To answer enquiries and provide quotes.
To deliver, support and invoice the services you have ordered.
To keep our servers secure and investigate abuse.
To send service notices, such as maintenance windows and renewal reminders.
To send occasional news about our services, which you can opt out of at any time using the link in the email.

Nexa Mail Archive

Clients who subscribe to the Mail Archive authorise us to keep a copy of every email sent and received on their domain for the agreed retention period, 5 years by default. The client decides which domains are archived, who may search the archive, how long mail is kept, and whether a legal hold applies. Every search, download, restore and export is recorded in an audit log the client can review. Mail older than the retention period is deleted automatically. On cancellation, the archive is returned to the client as standard files and then deleted from our systems. If you are an employee of a client and have a question about mail held in the archive, please contact your employer, who is the responsible party for that information.

Cookies

This website sets no tracking cookies. Our cookies policy explains the small number of functional cookies that may be set by the hosting platform.

Sharing

We share personal information only with suppliers who help us run our services (data centre, domain registrar, certificate authority, backup storage), each under agreement to protect it, and with authorities where the law requires. We do not sell personal information.

Retention

Enquiry details are kept for 12 months. Client account and billing records are kept for the duration of the relationship and five years afterwards. Server logs are kept for 90 days. Hosted content and archived mail are kept as described above.

Your choices and rights

You may ask to see, correct or delete the personal information we hold about you, object to its use, or withdraw consent for marketing. Write to hello@nexawebdesign.com or to our information officer, Phillip van Niekerk, at 3 Oom Kalie Street, Pellissier, Bloemfontein, 9301. You may also complain to the Information Regulator of South Africa.

Changes

We may update this policy from time to time. The date at the top shows when it was last changed.